Return Policy
If your purchase is not quite right, you may request a return within 14 days of the delivery date for store credit or an exchange for the same style in a different size. Please note that we do not offer refunds at this time. A $5.50 handling fee will be deducted from all store credits issued. Items marked as sale are final sale and cannot be returned or exchanged.
Please note that due to our business and sanitary policies, we cannot extend the return window beyond 14 days. Once an item has been in a customer’s possession for an extended amount of time, we are unable to resell it, even if unworn and in its original packaging. As a small business, we appreciate your support and kindly ask that you follow our return policy, as we cannot make exceptions.
Eligibility:
Returns must be requested within 14 days of the delivery date and shipped within
Exchanges:
At the time, we offer exchanges for the same style in a different size only. If you would like a different style, please request a return for a store credit. We cannot hold items for exchanges, so we recommend sending your return as soon as possible to help ensure availability. Once your return starts tracking as in transit, your exchange order will be placed. Please note that dropping off a return does not automatically mean it is in transit; the exchange will be processed once the package is moving through the postal system. If the item you wish to exchange for is out of stock, an online store credit will be issued instead.
Store Credit: Once your return starts tracking as in transit back to us, your online credit will be issued. We’re unable to expedite credits until we see that your return is in transit. If you do not receive your credit, please check your spam folder, as it may land there.
Condition of Returned Items:
Items must be unused, undamaged, and returned in their original packaging with all tags and labels attached. We are unable to hold items for exchanges, so we recommend shipping your return promptly.
Gift Returns:
We accept returns for gifts within 30 days of the original purchase date. Gift returns are valid for store credit only. If you do not have the original order number, please contact us at customercare@darlingloungewear.com for assistance.
Shipping Policy
Shipping Fees:
We offer free ground shipping on orders over $150. Orders under $150 are charged the carrier’s rates listed at checkout. At this time, we only offer ground shipping and cannot accommodate expedited shipping unless it is shown at checkout. Occasionally, we offer expedited shipping for limited periods, and this will appear at checkout when available.
Order Processing:Please allow a three business day processing time for all orders. Processing times may be longer during holidays or collection launches.
International Shipping:
We offer international shipping to select countries. Available destinations will be displayed at checkout if applicable.
Local Pick-Ups:
We do not offer local pick-ups or drop-offs at this time.
By making a purchase on DarlingLoungewear.com, you agree to adhere to the terms and conditions of this Shipping & Return Policy. If you have any questions or need further clarification, please do not hesitate to reach out to our customer support team at: customercare@darlingloungewear.com.